EBETAGENCY

Player Retention Services

We understand the importance of effective marketing and offer professional services to help our clients develop their business successfully. In general, online casino marketing activities can be divided in 2 groups: player acquisition and player retention. EBETAGENCY expertise lies in retaining existing casino players and boosting their loyalty

Player retention strategy development

Designing the welcome bonus package (sign up bonus, deposit bonuses and free spins)

Regular bonus promotions (e.g. weekly cashbacks, scheduled reload bonuses)

VIP retention strategy (e.g. special offers, high-roller games)

Comp Points strategy and Player Status Level journey in the casino

Tournaments and Lotteries inside the casino)

Strategy for ad-hoc / surprise bonuses that your Customer Support can give to players

Content & Game Management

Positioning of games on the website, highlighting of the hottest and most popular ones

Adding new games and deprecating old ones from the game list

Selecting the most optimal games to use in promotions

Checking if information across the casino website reflects all current promos

Suggesting and implementing changes in the casinos Terms of Use

Anti-Fraud & Security Checks

Bonus abuse checks on players

Checking and blocking of duplicate player accounts

Investigation of potential collusions and other abusive behavior

Helping your Customer Support team to solve disputes with players in the most amicable manner

Promo Email Campaigns

Preparation of new email campaigns

Sending or scheduling email campaigns at agreed times

Personal emails about new exclusive bonuses to VIP players

Player Retention

Player Retention is better if you have great Customer Support

EBETAGENCY can take over first-line support to your players. Our comprehensive customer support service is available 24/7/365 for any online casino running on EBETAGENCY platform.

Customer Support Services Contact Us

Send Us a Message